Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in the same physical condition that you received it. If item was damaged during shipment, you must send us an email with a picture of the damage within 3 days of arrival to you.

Several types of goods are exempt from being returned.

digital downloads cannot be returned.

USB Drives with utilities loaded on them can only be swapped if damaged or not working ONLY, and you must send the old one back. Limit of 2 swaps after purchase, then a refund will be issued back to.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

no returns after 30 days, but we will still take care of our customers.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mitch@mitchstechinsight.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mitch@mitchstechinsight.com and send your item to: 5 rolling hill dr, exeter RI, 02822

Shipping returns

To return your product, you should mail your product to: 5 rolling hill dr, exeter RI, 02822

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at mitch@mitchstechinsight.com for questions related to refunds and returns.